Resolving QuickBooks Error Code 15106: The Update Program Cannot Be Opened

Introduction:

QuickBooks is a popular accounting software that provides various features and functionalities for businesses. However, users may encounter errors while updating or installing QuickBooks, such as Error Code 15106. This article aims to provide insights into QuickBooks Error Code 15106, its causes, and troubleshooting steps to resolve the issue.

Understanding QuickBooks Error Code 15106: QuickBooks Error Code 15106 is an error message that typically occurs when users attempt to update QuickBooks or perform a payroll update. The error message associated with this code reads, “The update program cannot be opened. The update program is damaged.” This error prevents users from downloading and installing updates necessary for the software.

Causes of QuickBooks Error Code 15106: There are several potential causes for QuickBooks Error Code 15106:

1. Spy Sweeper or Anti-Spyware Applications: The presence of certain anti-spyware applications like Spy Sweeper can conflict with QuickBooks, leading to Error Code 15106.

2. Insufficient Permissions: If the user account does not have the necessary permissions to access and modify files within QuickBooks, it can result in this error.

3. Damaged Update Program Files: The update program files used by QuickBooks may be damaged or corrupt, preventing the software from functioning correctly.

4. Active Payroll Subscription: If you have an active payroll subscription and the update process is disrupted, Error Code 15106 may occur.

Troubleshooting QuickBooks Error Code 15106: To resolve QuickBooks Error Code 15106, follow the troubleshooting steps below:

1. Run QuickBooks as an Administrator: a. Close QuickBooks and ensure there are no QuickBooks-related processes running. b. Right-click on the QuickBooks desktop icon and select “Run as administrator” to launch QuickBooks with administrative privileges. c. Try updating QuickBooks again to check if the error is resolved.

2. Disable Anti-Spyware Applications: a. Open the anti-spyware or antivirus application installed on your system. b. Temporarily disable or shut down the application. c. Proceed with updating QuickBooks. d. After the update is completed, re-enable the anti-spyware or antivirus application.

3. Manually Update QuickBooks: a. Open QuickBooks and go to the Help menu. b. Select Update QuickBooks. c. In the Options tab, uncheck the “Automatic Update” box. d. Click on the Update Now tab and then click on the Reset Update box. e. Select Get Updates to initiate the manual update process. f. After the update is completed, restart QuickBooks.

4. Rename the QuickBooks Update Folder: a. Close QuickBooks and navigate to the following location on your computer: C:\Program Files\Intuit\QuickBooks(year)\Components. b. Locate the folder named “DownloadQBxx” (xx represents the QuickBooks version you are using). c. Right-click on the folder and select Rename. d. Add “OLD” at the end of the folder name (e.g., DownloadQBxxOLD). e. Restart QuickBooks and attempt to update again.

5. Disable User Account Control (UAC): a. Press Windows + R on your keyboard to open the Run dialog box. b. Type “Control Panel” and hit Enter to open the Control Panel. c. In the Control Panel, search for “User Account Control” using the search bar. d. Click on “Change User Account Control settings.” e. Drag the slider to the lowest setting to disable UAC. f. Restart your computer and try updating QuickBooks once again.

Conclusion: QuickBooks Error Code 15106 can be frustrating